Account & Data Deletion
How consumers and business users can request deletion or ask about retained records.
1. Request deletion in the mobile application
Open the PROFFERS application, sign in, select My Account, choose the account-deletion option, review the consequences and submit the request. Complete any ownership verification requested by the application. If the option is unavailable, use the external method below.
2. Request deletion without signing in
If you cannot use the app, email [email protected] or +961 81 928 829. from the email address associated with your account using the subject Proffers Account Deletion Request. Provide enough details to identify the account, but do not share passwords, login tokens, or API keys. CEACO may ask you to verify ownership before processing. If you cannot email from the registered address, explain the problem so support can arrange appropriate verification.
3. Verification, processing and status
Verified eligible consumer account deletion requests are normally processed within seven days. Requests involving Store ownership, open business records, disputes or legal retention obligations may require additional verification or review. You may contact support for the status of your request. A pending request may be cancelled before final processing where that option is available.
4. Information removed or anonymized
Subject to necessary exceptions and the verified account type, final deletion is intended to revoke access; anonymize personal account details; unlink social sign-ins; remove imported local avatars, saved Offers, followed Stores, account notification preferences, app device registrations and relevant client notification records. PROFFERS does not delete your external Facebook, Google or Apple account.
5. Limited retention exceptions
Business ownership, submitted Store materials, lawful accounting, credit and transaction records, legally required suppression/opt-out records, security and audit logs, disputes, backups and fraud evidence may require limited retention or anonymization. They are not retained indefinitely without purpose; operational retention schedules and legal duties control how long they remain.
6. Store Owners and SMS account administrators
A business user's personal account deletion may require transferring Store ownership, removing staff access, resolving outstanding invoices or campaign obligations, preserving business records and reviewing platform permissions. Requesting deletion does not automatically erase another business's lawful campaign, invoices, compliance records or account. Contact support for an individualized assessment.
7. Removing social-login access
Removing PROFFERS in Facebook/Google/Apple settings stops or changes that provider authorization but does not itself request deletion of data already held by PROFFERS. Use the above account-deletion process separately. Conversely, deletion from PROFFERS does not close the third-party account.
8. Questions or appeals
For a deletion request or questions about retained records, contact [email protected] or +961 81 928 829. See our Privacy Policy and Terms & Conditions.