Privacy Policy

1. Who operates PROFFERS and what this notice covers

PROFFERS is a platform operated by CEACO, Tabarja, Keserwan, Lebanon. We process information needed to operate PROFFERS consumer, Store Management and SMS services. CEACO controls account and platform data; business customers generally determine the purposes of the contact lists they submit for messaging. This policy covers the PROFFERS website, mobile applications and dashboards. Privacy enquiries: [email protected] or +961 81 928 829.

2. Personal information we collect

When provided or generated through your use of the service, this may include your name, email address, a password hash (not your plaintext password), profile image, account identifier, roles, email-verification and security status, support communications, account preferences, and selected country and region.

The service may also process saved Offers, followed Stores, announcement read status, notification preferences, eligible interaction counts, submitted Store/Branch/Offer information, moderation records, and business account and staff access records. We do not use selected country and region as a claim that we continuously track precise GPS location.

3. Guest use and local preferences

Guests can browse public content without creating an account. A guest's selected country and region may be stored on that device. Subject to the app's actual behavior, a valid guest preference may be adopted when an account is created or accessed if the account has no valid saved location.

4. Facebook, Google and Apple authentication

Social sign-in is optional where offered. Facebook Login currently requests public_profile and email and may return an app-scoped identifier, name, email if provided, and profile picture. An imported Facebook profile image may be copied into PROFFERS-controlled storage once, rather than continuously synchronized. PROFFERS does not request Facebook friends, messages, posts or contacts for login.

Where enabled, Google or Apple sign-in may supply the provider-specific identifier and available name or email. Social provider tokens are used for authentication and verification; provider identity identifiers may be retained for subsequent sign-ins. We do not obtain your provider password. Matching email addresses are not automatically used to merge unrelated PROFFERS accounts.

5. Store and business-account information

Store Owners, their authorized staff and other business users may submit business identity and contact information, logos, photos, Offers, Announcements, locations, website/social links, approval requests and support records. Business-content publication is subject to platform moderation and independent business responsibility.

6. SMS marketing contacts and campaigns

Business customers may supply recipient names and phone numbers, message text, sender IDs, delivery records and other campaign information needed to operate SMS services. CEACO processes this information to carry out the requested service, enforce platform rules, maintain credits and records and address abuse or delivery problems. Business customers are responsible for the information they provide and for the lawful basis of their campaigns. CEACO does not claim ownership of customers’ uploaded contact lists.

7. Technical data, fraud prevention and analytics

We may process IP addresses, session and authentication events, request and error logs, device platform, installation identifiers, timestamps and operational audit records. When an Offer is viewed or shared, we may record event metadata and an account or hashed installation identifier where implemented, for deduplication, platform security and aggregate Store reporting.

Store Owners receive platform-authorized performance metrics, not a consumer's private email or profile solely because that consumer viewed an Offer. We do not currently describe a separate third-party ad-tracking SDK; any future deployment must be assessed and disclosed before activation.

8. Push notifications

If push is enabled and the application/device permits it, we may process Firebase Cloud Messaging tokens, device-registration identifiers, app version, delivery attempts, alert status and notification preferences to deliver relevant messages. Delivery depends on your preferences, platform permissions and third-party services; notifications are not guaranteed. You can manage preferences in the app and permissions on your device.

9. Why we use information

We process information to deliver and administer requested services; manage accounts and permissions; show selected-region content; operate business features; send authorized alerts or SMS; provide aggregate reporting; prevent spam and fraud; protect accounts and infrastructure; respond to support and deletion requests; and comply with legal obligations. The applicable legal basis depends on the processing and governing law, including contract necessity, valid consent where required, legitimate operational interests where permitted, and legal obligations. Promotional SMS must not be sent without an adequate lawful basis.

10. Service providers and international processing

We operate PROFFERS using systems and infrastructure managed by CEACO and trusted service providers for hosting, storage, communications, authentication, notifications and security. Information is shared with such providers only as needed for these services, and some processing may take place outside Lebanon subject to applicable law. CEACO does not sell personal information. We may also disclose information where required by law or reasonably necessary to address misuse and protect rights.

11. Cookies, local storage and app identifiers

The platform may use necessary session cookies, authentication and security cookies, app preferences and local storage, and device/install identifiers required for its functions. Optional analytics or marketing technologies, if later introduced, must be assessed and disclosed separately with any required consent. Browser and device settings may offer further controls.

12. Retention and account deletion

Information is retained for the period reasonably necessary for the stated purpose and applicable legal obligations. Account information may remain while an account is active; operational, invoice, fraud-prevention, audit, dispute, messaging-suppression, logs and backup records may have different retention needs. We will not claim fixed periods that have not been operationally verified.

For verified consumer deletion requests, the implemented workflow is intended to anonymize personal account fields, revoke authentication, unlink social identities and remove linked avatars, followed Stores, saved Offers and applicable push registrations. Business-owner content, financial/credit ledgers, compliance records, lawful suppression information, security logs and backups may require more limited retention or separate review. Details and available requests are at Data Deletion.

13. Your rights and choices

Subject to applicable law, you may ask to access, correct or delete personal information, question processing, change notification preferences, revoke social-login access, and request information about applicable retention. Requests may require proportionate identity verification. Send requests to [email protected].

Withdrawing a provider's permission or uninstalling the app does not itself delete your PROFFERS account. Removing an imported marketing contact from one campaign does not necessarily remove a lawful suppression record needed to honor an opt-out.

14. Security and incidents

CEACO applies reasonable technical and organizational safeguards to protect data in the systems used to operate PROFFERS, including access controls, secure transmission and account-security measures. No internet service can guarantee absolute security. Concerns can be reported to our support contacts.

15. Children

PROFFERS is not intended to knowingly collect data from children below the minimum permitted account-creation age under applicable law. We do not currently operate a separate verified parental-consent feature. Contact us if you believe an underage person has supplied personal information.

16. Changes and contact

We may update this policy when our practices or applicable requirements change and publish a revised update date. Additional notice is provided where required. Privacy enquiries: [email protected] or +961 81 928 829.